#FDNY Dispatchers are invaluable to the Department's ability to respond to emergencies. Wednesday, the FDNY honored dispatchers who played a critical role in the response to the Twin Parks fire, the 2022 subway shooting, and a 2023 incident on Staten Island where young children were lost underground in a sewer. "As dispatchers, you’re the first link in the chain of survival for New Yorkers in need. You’re also the voice to help our Firefighters, Paramedics and EMTs get out the door, and provide

#work #dispatchers #training | Nocturnal Dispatchers

In an emergency when lives are at risk, FDNY dispatchers are the first response, collecting information and making sure help is getting where it needs to go, as quickly as possible. EMT Dale Bartolomeo with Emergency Medical Dispatch says dispatchers are the “silent heroes.” For National Public Safety Telecommunicators Week, we thank our dispatchers who answer thousands of calls each day. They are unseen, but they always provide a comforting presence, and often, lifesaving instructions. “You’re

Yesterday, FDNY Dispatchers, Firefighters, EMS and our NYPD partners worked quickly to rescue five children who became lost in a Staten Island sewer system. | New York City Fire Department (FDNY)

EMERGENCY RESPONSE: Radio calls from FDNY dispatchers captured the urgency and confusion in the early moments following the Mexican navy ship crash. bit.ly/432m4AU | News 12 Long Island

On March 13th, the FDNY received a call of two individuals lost in a wooded area on Staten Island. One of the individuals was trapped in mud up to his waist. Fire Alarm Dispatchers working at a call center in Brooklyn knew the area on Staten Island well and were able to keep the stuck pair calm while guiding fire units to the area. Dispatchers helped firefighters from Ladder 85 and Engine 165 reach the two civilians and their dogs and bring them to safety. No one required medical attention. “One