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23 reactions | In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss strategies for responding to mishaps in the laboratory in a way that supports your broader customer service goals. https://bit.ly/4lg6BEs | Mayo Clinic Laboratories | Facebook
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