Customer Rage Study
azpbs.org
Customer Rage Study
The holiday shopping season has been pushed back even earlier than ever before. With that season upon us, a new study on "customer rage," designed in part by Arizona State University's W.P. Carey School of Business, shows more of us are unhappy with our shopping experience. Professor Mary Jo Bitner, executive director of the Center for Services ...
2009年1月1日
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