Before you decide which quality measures to report, it is helpful to know what kinds of data you will need to produce the scores for the measure. Sometimes, the data you want to report already exist ...

The CAHPS program conducts research to support the development and use of patient experience surveys in various health care settings. Surveys identify ways to improve care.

Executive Summary Health care delivery systems throughout the United States are employing the triple aim (improving the experience of care, improving the health of populations, and reducing per capita ...

Each year, more than 2.5 million people in the United States develop pressure ulcers. These skin lesions bring pain, associated risk for serious infection, and increased health care utilization.

The Role of the Nurse Manager module of the Comprehensive Unit-based Safety Program (or CUSP) Toolkit addresses the role of nursing leaders for your quality improvement initiative. This module ...

Millions of patients visit hospital emergency departments (EDs) each year for a variety of injuries and ailments. A sizable minority of ED patients returns to the ED frequently and account for a ...

* To determine if a patient has bottomed out, the caregiver should place his or her outstretched hand (palm up) under the mattress overlay below the existing pressure ulcer or that part of the body at ...

Many organizations are uncertain about how to proceed with designing a workable solution for medication reconciliation. This chapter provides helpful information and tools for designing or redesigning ...

New in the 2016 Update of the AHRQ QI Toolkit Updated content to partially address the transition from ICD-9 to ICD-10, including updated documentation and coding practices. Guidance that can be used ...

Patient Safety Culture DefinedPatient safety culture is the extent to which an organization's culture supports and promotes patient safety. It refers to the values, beliefs, and norms that are shared ...

These resources enable nursing home staff to track and trend COVID-19 vaccine administration data, including boosters, for both residents and staff. The tools support efficient collection of ...

SBAR, which stands for Situation, Background, Assessment, and Recommendation (or Request), is a structured communication framework that can help teams share information about the condition of a ...