As rising rates and consumer expectations reshape the logistics landscape, it’s clear: the right shipping partner offers more ...

Amazon has been quietly growing the volume of orders going out boxless, which the company says represented 11% of items shipped in 2022, a move that some see as a sea change in reducing packaging ...

Multichannel Merchant’s Top Third Party Logistics Services (Top 3PLs) online searchable database/directory is compiled by Multichannel Merchant’s editors and is for merchants looking for expert ...

Customer service is crossing a new horizon. While live agents aren’t going anywhere, AI radically changed the playbook. We’re in the first inning of a game that promises to alter the way we handle ...

/ Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, ...

Zerobroker, a logistics technology firm that lets shippers eliminate fees by connecting directly with carriers without using a freight broker, has raised $6.5 million in a seed round that includes ...

No matter the size of your company or the complexity of your supply chain operations, we’re able to scale our services – Parcel Audit, Advisory, and Parcel Spend Management (PSM) – to best meet your ...

Known for its high-quality products and innovative designs, Duluth Trading Company is set to modernize its distribution operations. The retailer invested $53 million to build its first-ever automated ...

While business success for retailers depends in large part on their supply chains, they are extremely difficult and complicated to manage. Handling shipping, distribution and other aspects of ...

As Amazon’s ecommerce sales have faltered, down 2% in 2022 although up 3.7% in the most recent quarter, it has created a ripple effect throughout this once-lucrative corner of ecommerce. Cracks began ...

Bold Commerce, provider of a headless, composable commerce checkout solution, has a new offering that lets brands and retailers enable checkout directly from a video or email without the intermediate ...

Streamlining tasks such as automated object replacement and removal, color substitution, extending visual content and restoration, freeing teams for higher-value tasks Leveraging GenAI to enhance ...