Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards Content ...

Organisers of the UK National Contact Centre Awards are pleased to announce a total of £7,000 has been raised for the charity ...

Resorting to Dgital – Cloud Technology for Hospitality. Omningage discusses the many benefits Cloud contact centres has to ...

Disrupt is the must-attend event for CX innovators across Europe, looking at the intersection of cutting edge technology and the world of customer experience. Tobacco Dock. Wapping Lane, London E1W ...

With consumer expectations on the rise and technology advancing at a rapid pace, experience leaders today are equipped to redefine engagement across every stage of the customer journey. As AI weaves ...

RAC collected the prestigious ‘Contact Centre of the Year’ award for the second year running at this year’s South West ...

Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry. contact ...

Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry. contact ...

This course will increase and support your existing knowledge of neurodiversity. The workshop provides a detailed overview of different neurodiverse conditions, myth-busts any common misconceptions, ...

Customer expectations have never been higher, and businesses have little room for error in their plans to deliver great CX.

South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

Sigma Connected wins at  National Contact Centre Awards for Community Foundation success - contact centre awards ...