At Knowledge 2026, ServiceNow expanded its AI control tower with agent governance as markets question the future of SaaS despite accelerating growth.

“We said, ‘OK, what can we do to help our customers and partner with them on their journey to getting their data estate AI-ready?’” says Gaurav Rewari, senior vice president and general manager for ...

While retrieval-augmented generation is effective for simpler queries, advanced reasoning questions require deeper connections between information that exist across documents. They require a knowledge ...