为了缩短交互式语音应答(IVR: Interaction Voice Response)系统流程开发周期，克服传统IVR系统业务流程编写复杂的困难，同时与VoiceXML技术相结合，本文设计并实现了基于VoiceXML技术的可视化IVR系统。 本文设计的IVR系统，将整个系统分为流程编辑工具、含有VoiceXML标签的 ...

交互式语音应答应用（IVR，Interactive Voice Response）已经进入商业化普及阶段。当前，大多数客户服务系统都实施了IVR应用，用以解决与客户的互动交流，在保持客户满意水平的基础上降低客户关系管理（CRM, Customer Relationship Management）的成本。这种商业化普及产生 ...

PISCATAWAY, NJ--(Marketwired - Apr 19, 2016) - The VoiceXML Forum is pleased to announce the launch of the VoiceXML 2.1 competency-based certification for IVR developers. VoiceXML developers will be ...

VoiceXML (VXML) is a markup language like HTML. The difference is that a phone browser rather than a Web browser renders VXML. Synthesized speech or audio files create the interface between the ...

While Microsoft touted the latest release of its SALT-based Speech Server at last week's SpeechTEK conference, a competing speech standard reached a milestone. The Voice Extensible Markup Language ...

eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More The global impact and universal penetration of the Web have ...

VoiceXML promises to standardize various processing components for speech processing. By distributing the processing load of speech processing, even “dumb” nodes, such as rotary phones, can provide ...

VoiceXML 2.0 now sits atop new subsidiary standards that deal with input (speech recognition) and output (text-to-speech). On the input side, The W3C Speech Recognition Grammar Format, based on Sun's ...

The Voice Extensible Markup Language (VoiceXML) 2.0 specification has been granted Proposed Recommendation status by the World Wide Web Consortium (W3C), and is therefore only one step away from ...

There are many interactive voice response applications that let users listen to computers and respond by pressing the buttons on touchtone phones. However, callers often get lost traversing long, time ...