Salesforce wants to own the data, content, integration and agent layers AI needs to operate across the enterprise. Here's ...

Seat cannibalization is also a risk: if agents complete the work, customers purchase fewer Service Cloud seats. An example provided by one SE showed an approximately 10% decrease in sales. CRM's ...

Thanks, everybody. I assume we'll have some folks filtering in after lunch finishes up. But super excited to have Parker Harris with us, Co-Founder and Chief Technology Officer of Salesforce. Just a ...