These products are designed for the older generation and their caregivers and include mobile phones and medical alert devices ...

Best Buy, who owns Lively, told the Wall Street Journal last week that the service disruption was caused by network updates made on Jan. 2. FOX Television Stations reached out to Best Buy for comment.

Best Buy didn't provide any further details about the outage and how many customers are affected, but the loss of service appears to coincide with the prepared shutdown of Verizon's 3G mobile network.

New data from Pew Research shows 97% of people age 50 and older own a cell phone. But the increasing costs of staying connected are breaking the bank for a lot of people, seniors included.

New data from Pew Research shows 97% of people age 50 and older own a cell phone. But the increasing costs of staying connected are breaking the bank for a lot of people, seniors included.