When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

A new Forrester study finds firms that achieved higher performance levels transform their IT operating models and address challenges incrementally. IT operating models are in transition with ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

While generative AI has helped unlock creativity, agentic AI is now unlocking autonomy. However, the real transformation lies not in the technology, but in how enterprises design for it. As ...