At its F8 developer conference, Facebook unveiled a new Messenger platform that allows developers to build bots inside Facebook Messenger. Bots are hot; they could even be the future. At its a heart, ...

95 percent of consumers think chatbots benefit customer service. 57 percent of consumers like the instant service of chatbots. 47 percent of consumers would buy something using a chatbot. That’s why ...

Sprout Social has introduced a new capability into its social media management platform that allows brands to build a customized chatbot for Facebook Messenger. That bot's duty? Serve as a front-line ...