Name: [your name]'s IT Services Record Producer Table name: Case [sn_customerservice_case] Short description: A record producer designed for practicing servicenow admin fundamental skills Click Submit ...

When you dig into why someone can open a screen or why they cannot press a button in ServiceNow, you will always eventually arrive at the structure of "people" consisting of User (sys_user), Group ...

In ServiceNow, tables and fields are also managed as "records." When you create a new table, one record is added to sys_db_object, and when you add a field, one record is added to sys_dictionary.