ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today introduced new AI-powered capabilities within its Next Generation CX Platform designed ...

Newly inaugurated AWR Automotive Academy in Abu Dhabi enables Chery UAE to leverage dedicated training infrastructure, ...

Learn how missed opportunities in customer service could be quietly costing you revenue.

There is a tendency among many sales managers to tightly script sales interactions. But if you attempt to take all reasoning ...

Steel City Drones will offer GeoCue TrueView LiDAR systems and LP360 software to help drone professionals expand aerial mapping capabilities ...

About 47 police, immigration and Namibia Revenue Agency officials are being trained under the Namibia Tourism Board (NTB) customer care programme to provide professional and friendly services to ...

Surveys show a rising number of employers are rehiring staff after discovering AI systems still require human oversight and ...

The Tourism Development Department, in collaboration with the Brunei Association of Hotels (BAH), has launched its flagship ...

MG recorded the largest year-on-year improvement in net customer satisfaction among automotive brands tracked by YouGov.