Payments solutions provider Square has launched a ChatGPT app and Claude plugin, helping sellers get discovered and transact when customers are making purchasing decisions through artificial ...

Consumers largely prefer what feels genuinely human in an AI-saturated landscape of brand communications, Clutch Research found recently. In the survey, 93 percent of consumers said it matters that ...

Dave Rhodes, was named CEO of Verint near the end of February. He brought to the role decades of experience growing and scaling software businesses. He joined Calabrio as CEO in 2024, leading the ...

Pipedrive, providers of a CRM system for small and medium-sized businesses, today launched a native Model Context Protocol (MCP) server, enabling customers to securely connect Pipedrive with ...

Simply put, the back-office groups that support CX organizations have not kept pace with improvements and innovation in their companies’ customer-facing contact centers and customer service functions, ...

Pinkfish acquisition expands Genesys Cloud AI with advanced agentic workflow automation and enterprise execution capabilities.

Reputation's GEO Readiness Audit helps multi-location brands understand and improve how they are represented in AI-generated search results.

Gartner survey finds that 49 percent of U.S. consumers say generative artificial intelligence has hurt content quality.

Contentsquare also launched its first Snowflake Native App, now available on the Snowflake Marketplace. By combining Contentsquare's deep understanding of digital behavior with Snowflake's enterprise ...

As hundreds of billions of dollars in software market value evaporate, a convenient villain has emerged: AI is killing software-as-a-service (SaaS). There’s only one problem: The “SaaSpocalypse” ...

While most retailers already have loyalty programs and promotional strategies in place, the experience of receiving value hasn’t kept pace with shopper expectations. The issue isn’t a lack of ...

Jump Unveils Account Opening and Workflow Innovations for Advisors. Jump, a provider of artificial intelligence solutions for advisors and financial services professionals, has re ...