8x8, Inc. released updates to its Platform for CX on May 5 covering AI agent development, real-time analytics, mobile ...

Google’s Data Studio revival hints at a bigger shift: analytics, AI and action are converging into one platform—leaving ...

The platform pushes CRM beyond record-keeping, using AI agents to resolve cases, configure quotes and complete field tasks ...

Late last month, Gartner made a stunning prediction, forecasting an imminent and dramatic decline in search engine traffic. “By 2026, traditional search engine volume will drop 25%,” the research firm ...

NiCE's Q1 results, a candid earnings call and a ServiceNow launch paint a detailed picture of where agentic AI in CX is ...

Email performance slipping? The issue may not be your campaigns — it’s likely channel overlap, weak orchestration and hidden ...

Cresta, the unified customer experience AI platform for human and AI agents, has announced a strategic multi-year partnership with Atento, one of the world’s largest providers of Customer Experience ...

Powered by the Delight.ai platform, new Trust OS 2.0 and Voice 2.0 capabilities enable AI systems to autonomously self-correct and engage customers proactively SAN FRANCISCO, May 7, 2026 - Sendbird ...

AI tools are becoming the new gatekeepers of discovery, shaping buyer trust and vendor shortlists before prospects ever reach ...

The martech landscape hit 15,505 in 2026 — barely a move. Scott Brinker tells CMSWire the flat number buries the real story: ...

Connect Klaviyo’s autonomous B2C CRM with Anthropic’s Claude - helping brands turn customer data into reports, insights, and campaign-ready assets faster.BOSTON & SAN FRANCISCO--(BUSINESS ...

AI budgets are approved. Pilots are launched. Vendors are selected. And yet, for the great majority of companies deploying AI ...