Boxfusion empower brands to deliver exceptional customer and employee experiences using the latest Oracle CX, AI and Integration technologies. We blend technical expertise and a user-centric approach ...

Let’s shine some light on 3 CX metrics from Gartner that might prove to be better predictors across all dimensions of customer loyalty; and when tracked in conjunction with Customer Satisfaction (CSAT ...

A next-gen sales solution, based on the award-winning Redwood UI design framework, Fusion Sales helps businesses manage every stage of the sales cycle and transition to recurring easily to revenue ...

Learn about Oracle CrowdTwist, a leading customer loyalty platform that captures data from customer engagements to tailor enriched customer profiles and deliver targeted campaigns, to convert them ...

Discover Oracle Subscription Management Cloud, its capabilities and how Boxfusion can help plug your business into the subscription economy.

Article by Geraint Thomas Since gaining a PhD in Computational Biophysics from the University of Leeds, Geraint has pursued a career in technology working in a variety of Siebel consultancy roles ...

Article by Jake Patterson Jake joined Boxfusion in 2010 after graduating from Durham University with a degree in computer science. Since 2012, he has built an enviable reputation as a leading expert ...

Learn what is Oracle Customer Data Management (CDM) and how it provides CX Cloud customers with processes that help maintain the “golden master” record and a single source of truth from multiple ...

Plug-in Wrappers are an exciting tool introduced with Siebel Open UI Innovation Pack 2014. This technical blog highlights the key UX benefits and walks through a real-world example of how they can be ...

Siebel IP 15.5 introduced the Oracle Local XE Database, bringing with it a number challenges. Boxfusion Siebel Consultant, Amardeep Parmar, explains how to avoid these challenges for a smoother Siebel ...

Learn what makes Oracle Intelligent Advisor (OIA) a powerful decision-making tool. Previously known as Oracle Policy Automation (OPA), OIA is used by many businesses worldwide, including many ...

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