In late March this year, Zomato — one of India’s largest food delivery platforms — laid off 600 customer support executives. Those affected were part of the 1,500 customer service agents Zomato had ...

The Mexican government is pursuing legislation that would require digital platforms—such as Uber, Amazon, and similar services—to provide tax authorities with direct, real-time access to their ...

The past few years revealed the fragility of long-distance supply chains, as pandemic lockdowns, geopolitical tensions and trade conflicts spurred a “massive shift” in global logistics. Companies and ...

Alorica has laid off around 440 employees in Uruguay following the termination of its contract with U.S. telecom giant Verizon.

Uruguay’s service exports are gaining steady momentum, nearing $7 billion in 2024, driven by robust performance in tourism, IT, and business services.

Latin America is witnessing a rise in remittances from the United States, Bloomberg reports, attributing the surge to ...

Compete Caribbean has announced the appointment of Kayla S. Grant as its new Executive Director. Grant, who has worked with ...

Costa Ricans have more economic freedom than any other in Latin America, according to Economic Freedom of the World 2025 ...

Camila Ferreira, a Brazilian-born executive with global leadership experience in customer experience and operations, will ...

Revelio Labs also found similar evidence. It said Salesforce cut jobs in the Bay Area and expanded its workforce abroad.

Lenovo has confirmed and fixed a security weakness in its ChatGPT-powered customer service assistant, Lena, after researchers ...