From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

There are many SaaS help desk solutions that are both reasonably priced and feature-rich, and choosing the right one is important since this is a key customer-facing touchpoint.

If the service desk genuinely helps the users by serving up carefully curated FAQs that address the user's issues instead of throwing up irrelevant artifacts, though, users tend to adopt.

However, looking at help desk selection through this sort of COVID-19 lens can be daunting to many smaller businesses who may never have considered a help desk before, primarily because there's a ...

In fact, OTRS encourages developers to contribute to the OTRS Free project. SeamlessDesk SeamlessDesk is an all cloud-based IT service desk platform that offers ticket, asset, and project management.

Service desks are on the front lines of defense—and attackers know it. Attackers are using social engineering attacks to trick agents into changing passwords, disabling MFA, and granting access ...

Sun Life Financial has been recognized as a 2025 CIO Awards Canada winner for “Iris,” its internally developed virtual ...

The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of Medicine IT and Instructional Media ...