Building and sustaining a BPO eco-system is the challenge. What should be the profile of these 100,000 jobs that Mauritius could potentially attract? All kinds of jobs would be outsourced.

Building and sustaining a BPO eco-system is the challenge. What should be the profile of these 100,000 jobs that Mauritius could potentially attract? All kinds of jobs would be outsourced.

Surprisingly, most BPO employees are very positive about their jobs and consider the night shift just a small part of it. Amrit Noronha, a 22-year-old senior technical analyst from Bangalore, had ...

In 2015, the industry generated 1.2 million direct jobs and US$22 billion in revenues. The BPO revenue last year accounted for around 10 percent of the gross domestic product (GDP). (FREEMAN) ...