As much of the Philippines remains under "enhanced community quarantine" due to Covid-19, the country’s vital business process outsourcing (BPO) industry has adjusted to new working practices and ...

The worldwide outsourcing market, which includes business process outsourcing (BPO), call centers, back-office processing and IT services, is estimated to grow at more than 10 percent annually ...

Obviously one of the most important reasons today’s executive chooses to consider BPO is for the potential cost savings offered to the organization during the long term. However, cost is just one ...

Another approach would be to start offering BPO on a more consultative fashion to existing clients. This will enable the operators to understand what the workflow is, what the endpoints are, and then ...