The company had a PeopleSoft time-tracking system where help desk technicians recorded their hours. He learned that he had earned some $17,000 in overtime over the previous two years.

When Students Run the Help Desk A Massachusetts high school will take a bold step this fall by training students to handle most of the troubleshooting and problem solving for its new 1:1 iPad ...

ManageEngine, a division of Zoho, is offering its flagship IT help desk software — ServiceDesk — for free starting today, underscoring just how competitive and commoditized this market has become.

CSRA to handle help desk duties as VA consolidates IT support services KTBS Staff Jan 23, 2018 CSRA's Integrated Technology Center, Bossier City, Louisiana ...

Air Force Teams with ServiceNow on a New Help Desk The new EITaaS help desk was really “about reimagining how we do help desk services,” Marion tells Federal News Network. ServiceNow started as IT ...