Help desk service providers are giving their customers a web-based interface that enables quick service of both IT and non-IT savvy customers. However, the portal should be user friendly and easy ...

ServiceDesk Plus-MSP is web-based, ITIL-ready help desk software with an integrated asset management module built specifically for managed service providers (MSPs).

The service technicians who staff the help desk are committed to solving problems and restoring productivity. They rely on clearly stated policies and procedures to help them do their jobs.

As for general help desk calls, the MSP has improved response time from days or weeks to just an hour or two. Having help desk support has allowed Clark State’s IT staff to provide better customer ...

CareTech Solutions' Service Desk was named Best in KLAS for partial IT outsourcing as ranked by healthcare executives and professionals in the 2012 Best in KLAS Awards: Software & Services" report.

Salesforce.com has acquired help desk service provider Assistly for approximately $50 million, the two companies announced Wednesday. Salesforce.com chairman and CEO Marc Benioff praised Assistly ...

California: Freshdesk, an online help desk software solution, rasied $5 million in financing in series B. The funding was led by Tiger Global Management and existing investor Accel Partners also ...

This purchase isn't the first Blackboard has done to build its services business; in 2011 it acquired Presidium, another education service provider. The subsequent launch of Blackboard Student ...

Salesforce.com has acquired help desk service provider Assistly for approximately US$50 million, the two companies announced Wednesday. Salesforce.com chairman and CEO Marc Benioff praised ...

CareTech Solutions’ Clinical Service Desk Selected by Long-Term Care Provider Media Contact:CareTech SolutionsAnne Santori, APRPublic Relations ManagerOffice: 248-823-0908Mobile: 248-312-8385 ...