Zoho Desk Zoho's customer service software has been around since November 2016. More recently, the platform has achieved 45% year-over-year revenue growth for the past five years and serves more ...

With Jira Service Management, you can manage and track incoming requests from many sources. These include email, chat tools like Slack and Microsoft Teams, and customizable customer portals. The ...

Zoho Corporation, the Chennai-headquartered global technology company, on Thursday launched new tools for Zoho Desk, the company’s flagship customer service platform, to help customer service ...

Until three years ago, ASU had outsourced the help desk, which led to routine complaints about poor service from students and faculty. “I don’t think the vendors understood the scale and volume needed ...

Freshdesk isn’t the first company to apply gamification to help desk software. Last year UserVoice launched its own game mechanics system. UserVoice awards points based on number of tickets ...

Generative AI will help Microsoft accord visually impaired users with better customer service. When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works.

Besides supporting our campus community with technology, he co-manages our IRT student workers and maintains IRT’s training and help documentation. Naomi Juarez - Service Desk Consultant Naomi is made ...

We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues ...