Using Customer Names Train your front desk people to use the customers' name when addressing them. This can make customers feel important, especially if they return on a regular basis.

Zoho Desk Zoho's customer service software has been around since November 2016. More recently, the platform has achieved 45% year-over-year revenue growth for the past five years and serves more ...

The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you ...

Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets ...

Zoho Corporation, the Chennai-headquartered global technology company, on Thursday launched new tools for Zoho Desk, the company’s flagship customer service platform, to help customer service ...

Freshdesk isn’t the first company to apply gamification to help desk software. Last year UserVoice launched its own game mechanics system. UserVoice awards points based on number of tickets ...

Until three years ago, ASU had outsourced the help desk, which led to routine complaints about poor service from students and faculty. “I don’t think the vendors understood the scale and volume needed ...