When determining a help desk’s optimal structure, IT managers must consider the number of supported users, the users’ geographic locations, the typical user’s level of computer experience ...

Shira, who joins us from the New York Times, will help launch, write and edit a newsletter in collaboration with The Post’s five-member Help Desk team.

Moving from a help desk to a service desk is a journey of continual improvement. As your umbrella of services gets bigger, having a service desk can ensure your IT support processes get better.