From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

It’s important to align help-desk software with social networks, given the sheer amount of time customers are spending on Facebook and other sites, according to Salesforce.com.

The help desk software market is witnessing significant advancements in 2023, providing businesses with robust solutions to streamline their support operations and enhance customer satisfaction.