Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. We’ve all heard the expression, “You never get a second chance to make a ...

Roughly a quarter of Americans have used ChatGPT since the chatbot’s 2022 release, according to the Pew Research Center — and every query exacts a cost. Chatbots use an immense amount of power to ...

Samsung Electronics has banned the use of ChatGPT and other AI-powered chatbots by its employees, Bloomberg reported, becoming the latest company to crack down on the workplace use of AI services amid ...

Hackers and propagandists are turning to generative artificial intelligence chatbots like ChatGPT to make their operations seem more convincing to native English speakers, a senior official at the ...

(Video: Queries from WildChat. Note: Some conversations displayed in this story have been edited for length.) AI chatbots are taking the world by storm. We analyzed thousands of conversations to see ...