As a supervisor of sales and support agents, you can better coach and train your staff with access to your teams' phone calls with prospects and customers. You can monitor calls in real time, whisper ...

Create more opportunities for collaboration with RingCentral, and unite your organization from more countries compared to Nextiva. Say goodbye to dropped calls and outages. Connect over 500 pre-built ...

RingCentral’s AIR Pro Bet: Can Agentic AI Redefine the Contact Center Stack? RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for ...

Easily transfer calls to the right person or team. Connect customers faster, boost agent productivity, and speed up call resolutions with RingCentral Contact Center. Despite the wide range of ...

If your business is growing, so too will be the number of customer interactions or sales conversations you need to handle every day. At a certain point, your in-house staff or contact center agents ...

A conference call meeting is just like any other business meeting. The only difference is that it’s conducted through phones rather than in person. It’s an effective way to stay connected with your ...

Today, we’re introducing RingCentral AVA, a fully integrated AI virtual assistant that helps employees stay focused, connected, and productive. AVA connects conversations, content, and workflows ...

Every missed call is a missed opportunity. Research shows that 85% of callers who can’t reach a business on the first try won’t call back—they’ll call your competitor instead. But what if you never ...

Meeting fatigue (or meeting overload) isn’t new to the workplace, but remote and hybrid work have made it a lot harder to avoid. With a hybrid workforce, many leaders think that they need more ...

Customers can seem completely unpredictable sometimes. They spend weeks researching your products, engaging with your content, and filling their cart—coming this close to finally making a ...

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

Total revenue at $2.5 billion, up 5% Operating cash flow of $617 million, up 28% YoY; free cash flow of $530 million, up 32% YoY Initiates quarterly cash dividend of $0.075 per share Increases share ...