Metricool has integrated its social media management platform withAdobe Express, Adobe's content creation tool, to help users measure their content's performance impact across social media platforms, ...

Learn how modern CX solutions-powered by AI, automation, and a unified platform-can boost productivity, cut costs, and transform CX.What you'll learn in this game-changing CX guide:Slash costs, not ...

Forward-looking leaders should view this moment not as a threat but as a window for building stronger, more resilient customer connections.

The combination of Informatica's rich data catalog, data integration, governance, quality and privacy, metadata management, and master data management (MDM) services with the Salesforce platform will ...

Invoca's acquisition of Symbl.ai brings agentic AI capabilities to buying experiences across digital, voice, and messaging channels ...

Data-driven insights into what makes a RingCentral phone ring, including the campaigns, keywords, messaging, web pages, and geographies that drive the most volume. "We're thrilled to partner with ...

ActiveCampaign, a marketing automation platform provider, has introduced Active Intelligence, a user experience that deeply integrates artificial intelligence across every part of the platform.

CRM technologies are the most valued in the finance function, followed by cloud enterprise resource planning (ERP) and analytics and business intelligence tools, with all three expected to see high ...

Glance's new platform is powered by an AI architecture fusing predictive intelligence, neural visualization, and real-time orchestration.

AI excels at analyzing massive datasets to uncover actionable customer insights. Through advanced algorithms, marketers can automatically segment audiences based on demographics, behaviors, ...

The Industry Leader Awards highlight the top technology vendors in customer service, marketing, and sales, covering enterprise and midmarket/small business CRM suites, contact center infrastructure, ...

SAP at its annual Sapphire conference in Orlando, Fla., unveiled innovations and partnerships that put Business AI in every business user's hands. From a virtually omnipresent Joule assistant to an ...