The sales CRM for Zendesk isn't great on its own, but when combined with the helpdesk software, it's quite formidable. In this review, we’ll cover everything from features and pricing to competitors ...

The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...

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Zendesk's customer experience platform is getting a fresh injection of artificial intelligence. The company is expanding its Zendesk AI solution by launching what it describes as "highly sophisticated ...

At its annual Relate conference today, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to customer service powered by its core platform. This move replaces standard ...

When Zendesk spurned a $17 billion acquisition offer earlier this month, it did so partially on the basis that the proposed transaction undervalued the company, especially in light of its then-pending ...

The company is making the case that a service-first platform can own voice natively and do so in a way that is more ...

At its annual Relate conference, Zendesk today announced a new $100 million, two-year commitment to help startups move faster, automate, and build world-class customer experiences into their stack ...

Zendesk's new model links AI charges directly to verified customer outcomes.