A study from professional services firm KPMG forecasts that agentic artificial intelligence (AI) will autonomously resolve as many as 80% of customer service issues by 2029, leading to a 30% reduction ...

In 2025, opting for a cloud-first approach is the standard for the business communication industry. For good reason, cloud communication offers unparalleled flexibility, scalability, and integration ...

Unified Communications as a Service (UCaaS) is not exactly a new technology. The first services appeared on the market more than 25 years ago. Since then, UCaaS has rapidly replaced on-premises and ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry’s most integrated customer experience (CX) platform provider, has been recognized for the fourteenth consecutive year in the ...