If you're online in any capacity, chances are good a big chunk of your time is spent reading through mountains of content. Whether you find yourself scanning through articles, tutorials, emails, or ...

New AI-Driven SaaS Integrates Reputation Management, Intelligent Automation and Localized Caller ID to Put Trust Back into Customer Service Calls AVOXI, a global leader in cloud voice software for ...

Jive Software will add voice over IP (VoIP) calling within a month to its instant messaging software, which has been renamed Openfire. The company on Thursday released a beta of Openfire version 3.2, ...

Taking a close look at speech analytics, what it is, why it is important, and what we believe are the best speech analytics platforms available today. Speech analytics plays a vital role in ...

Whether you realize it or not, you probably interact with voice-based assistants almost every day. Apple acquired AI-assistant Siri back in 2010 and has since integrated the technology across its ...

We all know by now that AI is coming for our jobs, or if we're "lucky," we'll get to keep our jobs and AI will somehow make us even busier and more stressed — the way some other technologies have.