In Part 1 of this series, we provided a short discussion of how generative AI works and how LLMs are trained. In this article (Part 2), we review the capabilities of the AI assistants offered by Zoom, ...

Unified communications as a service (UCaaS) and contact center as a service (CCaaS) are cloud-based services that organizations can deploy to meet their business-to-business and business-to-customer ...

In today’s increasingly mobile workforce, employees and customers require a multitude of communication channels to stay connected — including calling, chat, video conferencing, and file sharing. UCaaS ...

"Unified communications" is a term that has been used for the past 30 years to describe anything that brings together some combination of voice, video and messaging. As technology progresses, more ...

Dublin, Oct. 03, 2025 (GLOBE NEWSWIRE) -- The "OTT or Carrier-Bundled: Which UCaaS Option Is Best for You?" report from Metrigy has been added to ResearchAndMarkets.com's offering. Organizations ...

SINGAPORE, Sept. 11, 2025 (GLOBE NEWSWIRE) -- My Country Mobile (MCM), a global leader in Wholesale Voice and cloud communication solutions, is thrilled to announce a transformative update to its ...

Intermedia wants to help solution providers sell more cloud-based unified communications to small and midsized business customers. To that end, the cloud communications provider's latest UCaaS ...

The need to meet customer expectations for seamless and personalized experiences is at an all-time high. In fact, 73% of customers expect companies to understand their unique needs and expectations.

Plan ahead to minimize disruption and keep customers satisfied. A smooth UCaaS migration requires careful coordination and the right tools. When you migrate to UCaaS (Unified Communications as a ...

With the post-pandemic business world defined by hybrid working and the need to support more workers in more places, driving a growing necessity to support more software as a service (SaaS) ...