Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. While my expertise is in customer service and CX, I was ...

Debate surrounds whether leaders are a result of nature or nurture. Rather than debate, let’s look at some agreed-upon areas of leadership traits and characteristics per scholars. I’d also like to ...

In today’s highly turbulent and uncertain business environment, navigating a constant state of agile transformation is the new leadership normal. Despite articles addressing transformational ...

According to former New Zealand Prime Minister Jacinda Ardern, “… leadership is not about necessarily being the loudest in the room but instead being the bridge … and trying to build a consensus from ...

Everyone’s talking about leadership traits this election cycle. Candidates and the incumbent are variously described as opportunistic, idealistic, unrealistic, narcissistic, visionary, and even mean.