In her position as a traffic manager for an advertising agency in Wilmington, Delaware, Suzanne Fields’ duties include working on procedures to make sure everything flows smoothly. Looking to ...

Even if your customers are pleased with your products and services, there are many opportunities before, during and after the transaction to satisfy or annoy them. Whether it is the experience they ...

KANDAHAR, Afghanistan (Feb. 5, 2014) --When Lt. Col. Roy Speaks put together a Lean Six Sigma team to look at the Redistribution Property Assistance Team yard's operations soon after taking command, ...