From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

Mikkel Svane, CEO of help desk ticketing provider Zendesk, said that his company’s most recent round of funding worth $19 million might be its last.

Major outsourced help desk providers, such as Dell, HP and IBM, generally serve large enterprise customers, but smaller companies looking to offload desktop support actually have many vendor options.

Major outsourced help desk providers, such as Dell, HP and IBM, generally serve large enterprise customers, but smaller companies looking to offload desktop support actually have many vendor options.

CareTech Solutions' Service Desk was named Best in KLAS for partial IT outsourcing as ranked by healthcare executives and professionals in the 2012 Best in KLAS Awards: Software & Services" report.

CareTech Solutions’ Clinical Service Desk Selected by Long-Term Care Provider Media Contact:CareTech SolutionsAnne Santori, APRPublic Relations ManagerOffice: 248-823-0908Mobile: 248-312-8385 ...

The San Francisco-based company led by Mikkel Svanne provides an integrated on-demand help desk through the cloud for its customers. It has raised more than $85 million since it was founded in 2007.