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Salesforce has released details about a forthcoming AI capability from its Einstein artificial intelligence platform that aims to meld conversational voice assistants with enterprise sales workflows.

Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

At its annual Dreamforce mega-conference in San Francisco, Salesforce today introduced the next steps in its Einstein Voice project, which it first announced last year. Einstein Voice is the company's ...

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