Sony has confirmed that PlayStation support will no longer advise or interact with consumers on Twitter starting August 1, making it harder to contact PS Support. As per the official Ask PlayStation ...

PlayStation is pulling one-to-one customer support on Twitter, removing a key communication line for players looking for direct help on social media. The company made the announcement on Twitter, but ...

Sony's PlayStation Stars loyalty program, which is headed West in October, will offer better customer support on the higher tier of its membership. The program has four tiers, and members are able to ...

An increasing amount of PS5, PS4 players are voicing their discontent with PlayStation Support, or lack thereof, with no relief in sight. Sony pulled the plug on 1-to-1 help via Twitter last August, ...