Increasing CSAT rating by 12 percent thanks to regular measurement and actionable feedback. As Highline introduces new services, subscriber feedback is more important than ever.

Digital product development succeeds when teams deliver outcomes and ship against a benchmark that ties results to revenue. Only 5 to 10 percent of launches hit. Since nobody wants to miss their ...

Ai CSAT analyzes every customer call as a core component of the Dialpad TrueCaaS™ platform. Dialpad early-access customers have seen as much as a 15% improvement in CSAT scores within the first ...

NPS And CSAT: What They Mean To You If you’re new to this whole NPS and CSAT thing, you may have a lot of questions. But have no fear—I’m here to break it all down for you.

And there’s a company that caught my attention with a perfect customer satisfaction score (CSAT) and an astonishing 99.5 percent renewal rate.