From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

In fact, OTRS encourages developers to contribute to the OTRS Free project. SeamlessDesk SeamlessDesk is an all cloud-based IT service desk platform that offers ticket, asset, and project management.

If the help desk can’t resolve an issue, they can always escalate it to someone more knowledgeable. SEE: The COVID-19 gender gap: Why women are leaving their jobs and how to get them back to ...

IT service desk ticketing is an often-frustrating process for both IT workers and company employees. In the 25 years I have been in the technology industry, this challenge has remained unsolved.

If the service desk genuinely helps the users by serving up carefully curated FAQs that address the user's issues instead of throwing up irrelevant artifacts, though, users tend to adopt.

The service technicians who staff the help desk are committed to solving problems and restoring productivity. They rely on clearly stated policies and procedures to help them do their jobs.

New help desk technologies, along with trends such as digital transformation, present an opportunity to make more strategic use of this underutilized touch point for IT customer service and contact.

That’s why the IT Service Desk plays such a crucial role in identifying strange behaviors and meaningful trends. After all, if a number of users’ PCs are running slowly, or a business application is ...

As per ITIL, the service desk discipline provides a single point of contact to meet the communication needs of use and IT staff, and works to satisfy both customer and IT provider objectives.

email servicedesk@qmul.ac.uk call the IT Service Desk 24/7 on 020 7882 8888. Our operating hours are 24/7/365 days per year. Our promise The IT Service Desk is dedicated to providing effective and ...

The IT Service Desk is the first point of contact for staff and student IT related queries, problems and requests in regard to the IT services offered by Digital Services. A call will be logged, on ...