Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

InGenius, a computer telephony integration software, effectively connects extensive CRM databases with traditional telephony ...

Industrial automation is moving beyond rigid rule-based control systems toward environments where machines can interpret ...

The idea of integrating systems is nothing new. IT departments have constantly struggled to link enterprise applications together in a way that enables decision-makers to have the data they need at ...

The Security Think Tank looks at platformisation, considering questions such as how CISOs can distinguish between a truly ...

NEW YORK--(BUSINESS WIRE)--Following 18 months of successful acquisitions and integrations, CDI (“Computer Design & Integration LLC”) announced today that it is continuing with its focus on growth by ...

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