Debt agents working for British Gas had broken into the homes of vulnerable customers to fit pre-payment energy meters.

British Gas has agreed to a £20 million payout and will compensate customers who had prepayment meters installed without their consent, regulator Ofgem has announced following an ...

Energy customers with eight suppliers who have a certain type of meter are set to receive payouts of up to £1,000 each following an Ofgem review. The energy regulator has scrutinised the actions of ...

It took years to sort the mess after Libby Graham was mistakenly forced onto a pay-as-you-go meter – but no one has taken ...

Debt agents working for British Gas broke into the homes of vulnerable customers to fit prepayment energy meters. [Getty Images] British Gas has agreed to pay £20m into a redress fund and compensate ...

Labour has said it wants to put a stop to “outrageous” premiums that energy prepayment meter customers face. Shadow chancellor Rachel Reeves said Labour would end the “unjustifiable” practice that can ...

A survey for the fuel poverty charity National Energy Action, undertaken by YouGov, found that 41 per cent of prepayment meter customers with British Gas, OVO, EDF, E.On and Octopus, or the equivalent ...

If you had a prepayment meter forcibly installed by British Gas, you could be entitled to compensation and/or an energy debt write-off. The energy supplier has agreed today (Friday 15 May) to pay out ...