The complexity of ITIL can make it difficult for VARs to improve efficiency. However, change auditing could be the answer, writes Paul Gostick The IT infrastructure library (ITIL) is in danger of ...
One of the highlights for me of NetPro’s annual Directory Experts Conference is the report on the survey of attendees that the company releases after the event. It was slow coming out this year – the ...
Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...
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