As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

There's no single favorite, but the e-commerce juggernaut has a number of customers it's targeting. The company's "flywheel" strategy, by which growth drives cost savings that are returned to the ...

Bon Adamson is a writer with a passion for technology and help desk experience, with a particular interest in Apple's product ecosystem. Bon has been writing for the majority of his life. He is ...

Amazon is among the most talked-about companies in the world, and for good reason. The e-commerce giant has literally reinvented multiple industries, including: What’s remarkable is that throughout ...

The bad news blindsided Amazon customer service employees across the globe in mid-May: More layoffs had arrived. This time, it was middle managers. In one Amazon office in Europe, a senior customer ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

Forbes contributors publish independent expert analyses and insights. Expert on Building Relentlessly Relevant Brands, Transforming Businesses and, Ideally, Moving Society Forward. In talking with one ...

Customer reviews have become central to online commerce, playing a huge role in determining which products succeed or fail on Amazon and other sites. A study by Northwestern University’s Spiegel ...

Eric Springer is an Australian developer who worked at Amazon as a software developer engineer. He left a few years ago to work on several Bitcoin projects, one of which he sold. As a security ...