Air Canada has announced it is to trial an Alternative Dispute Resolution (ADR) process to settle compensation claims from customers.

Carrier launching trial to test new approach to settle customer claimsMONTRÉAL, April 08, 2026 (GLOBE NEWSWIRE) -- Air Canada today said it is ...

Air Canada plans to test out a pilot project it says could alleviate the airline industry’s lengthy complaints backlog that ...

Air Canada said it has consulted with Transport Canada and the Canadian Transportation Agency on the design of the pilot project. It has selected Canada Aviation Dispute Resolution, a subsidiary of ...