AWS近日宣布推出Connect Contact Lens的一项新功能。Connect Contact Lens是AWS用于呼叫中心的AI工具，旨在帮助员工完成通话后的工作。 Contact Lens提供了一套工具，使用生成式AI摘要来总结客户与联络中心工作人员的对话，供管理层进行分析，这是呼叫中心生态系统的一个 ...

This week the largest cloud computing vendor, AWS, is holding its 11 th re:Invent conference. Given its leading position in Infrastructure as a Service (IaaS), much of the news revolved around ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Amazon Web Services Inc. today announced a new feature for Connect Contact Lens, the company’s artificial intelligence tools for call center work, aimed at assisting workers with after-call work.